Terms | Golden Hearts

1. Acceptance of Terms

Welcome to Golden Hearts ("the Platform"), operated for singles aged 45 and above. By creating an account, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Platform.

2. Eligibility

You must be at least 45 years of age and legally capable of entering into binding contracts to use this Platform. By registering, you confirm that all information provided is accurate and truthful.

3. Verification Requirements

All members must complete our verification process, which includes:

Face verification matching your uploaded primary photo
Phone number verification
Location verification via Google Maps
Video selfie verification

Your primary profile photo becomes locked upon verification and cannot be changed without re-verification. Secondary photos may be added or changed at any time. The Platform may use identity verification services such as Sumsub or Persona to validate identity documents.

4. The Sanctuary Clause — Private Non-Commercial Use Only

THIS IS A SANCTUARY PLATFORM.

Golden Hearts is strictly for private, non-commercial, personal relationship-building purposes. The Platform is a sanctuary from commercial exploitation, scams, and solicitation.

PROHIBITED CONDUCT — The following is a material violation of these Terms:

Soliciting, requesting, or accepting money, gifts, or financial assistance from any member
Offering or promoting any commercial service, product, or business opportunity
Directing members to external platforms, websites, apps, or communication channels
Sharing external contact information (phone numbers, emails, social media handles) in messages
Attempting to move communication off-platform before a relationship is established
Impersonating any person or entity, or misrepresenting your identity
Using the Platform for any business, marketing, recruitment, or promotional purpose

Any attempt to solicit for money, services, or outside platforms will result in immediate account suspension, permanent ban, and reporting to relevant authorities. The Platform employs automated safety triggers to detect and prevent such conduct.

5. Vibe Request Messaging System

The Platform uses a gated messaging system called "Vibe Requests." When Member A initiates contact:

Member A sends a Vibe Request consisting of up to three (3) initial messages.
Member B is notified (via email and in-app) that a letter is waiting for them.
Member B must respond to the Vibe Request to activate the conversation.
Once Member B responds, the chat is activated and both parties may message freely, subject to their subscription tier.

Free tier members are limited to three (3) Vibe Requests per day. Premium members have unlimited Vibe Requests and full messaging access.

6. Safety and Monitoring

The Platform employs automated safety triggers to scan messages for attempts to exchange external contact information, solicit money, or direct users to outside platforms. Flagged messages may be hidden, reviewed by administrators, and may result in account action. Administrators may monitor conversations for safety and compliance purposes.

7. Account Security

Identity hashes and verification data are stored in an encrypted database. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

8. Account Suspension and Termination

The Platform reserves the right to lock, suspend, or terminate any account that violates these Terms, engages in prohibited conduct, or poses a risk to the community. Administrators may initiate lockdowns at their discretion. Verified members may appeal account actions by contacting support.

9. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy. Profile data, verification records, and identity hashes are stored securely. See our Privacy Policy for details.

10. Disclaimers

The Platform is provided "as is" without warranties of any kind. We do not guarantee that you will find a match, and we are not liable for the conduct of any user. You use the Platform at your own risk.

11. Service Availability and Restricted Regions

Golden Hearts is a curated, safety-first platform. To protect the integrity of our community, the Platform is not available in all geographic regions. We may restrict or limit registrations, profile creation, or access from certain countries, regions, or phone number origins based on factors including but not limited to: fraud and scam prevention, payment processing limitations, regulatory requirements, licensing restrictions, and our ability to provide a safe, verified experience in that jurisdiction.

These restrictions are based solely on geographic and operational factors — not on race, ethnicity, or national origin of any individual. A user's location (as provided during profile setup) and phone number country code are evaluated to determine service eligibility.

We reserve the right to modify the list of restricted regions at any time without prior notice. If your region is not currently supported, we appreciate your interest and hope to serve you in the future as we expand responsibly.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the revised Terms.